A Global Leader in Quality Management Operating Systems

General Systems Company, Inc. (GSC) is the global leader in designing and installing proprietary quality management operating systems which accelerate the competitive business strengths of many of the leading manufacturing and service companies throughout the United States, Europe, Asia, and Latin America.

General Systems was founded in 1968 by brothers Dr. Donald S. Feigenbaum -- one of the acknowledged world leaders in systems management and systems engineering, and Dr. Armand Feigenbaum -- originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy for business growth and success in today's intensely competitive markets. Business Week has said about General Systems, "management isn't an art with them, it's a science."

From its beginning, General Systems set three key policies that have defined the character of the company: GSC establishes a close partnership with its customers in helping them be the unquestioned business profitability leaders in their industries through the relentless continuous acceleration of value for their customers, their investors, and their employees. It emphasizes implementation and execution of major customer results from the installation of competitively advanced GSC systems. It is a global company serving global markets, which brings together the best practices from throughout the world.

The hallmark of General Systems is the outstanding profitability and market share results its customers achieve through these long-term systems partnerships that typify General Systems' customer projects. After implementing GSC systems, several of General Systems' customers have saved billions of dollars over a several-year period.

Each GSC system program is custom-tailored following a thorough analysis of the customer company's operations and business requirements. Highly experienced GSC systems engineers work on-site with customer personnel at all levels, utilizing GSC's proprietary technologies to replace failure-driven activities with prevention-driven work processes throughout the customer's entire business operations.

These projects are based upon proprietary systems developed by General Systems' research and development and include 12 major GSC systems product lines, such as quality operations effectiveness systems, material flow and logistics systems, operations information management systems, integrated management planning and control systems, management effectiveness and employee empowerment systems, and several others. Each of these systems is compatible with every other. GSC each year directs one-third of its engineering resources toward the research and development of new systems technologies.

General Systems focuses consistent attention upon and in support of community, state, and national public interest and educational activities. For instance, in Massachusetts, GSC provides continuing interest in the Armand V. Feigenbaum Massachusetts Quality Award established by the Governor. Dr. Donald S. Feigenbaum sets the personal example for General Systems by serving on the boards of several institutions. Nationally, Dr. Armand Feigenbaum, elected to the National Academy of Engineering of the United States in 1992, serves on several policy boards in Washington.

From manufacturing to transactional services and banking, General Systems' round-the-clock management operating systems make a world of difference in improved profitability for GSC customers, both in the United States and globally.

Also see: GSC Approach

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